Terms of Service

Effective date: June 4, 2026

These Terms of Service (“Terms”) form a binding agreement between B28 LLC, an Idaho limited liability company doing business as Hiveeo (“Hiveeo,” “we,” “us,” or “our”), and the person or organization that purchases our services or accesses or uses the Service (“Customer,” “Client,” “you,” or “your”). By signing an Order, creating an account, or accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity (for example, as a benefits broker acting for a client, or as an administrator for your employer), you represent that you have authority to bind that entity, and “Customer” refers to that entity.

1. Definitions

• “Service” — Hiveeo’s video production services together with the Hiveeo web application, dashboards, multistep stack-builder form, analytics, related APIs, and associated software, content, and documentation we make available through our software application.

• “Videos” — the benefits-communication or other videos Hiveeo produces and hosts for you.

• “Organization” (or “Org”) — a workspace within the application that holds Stacks, members, and settings, typically corresponding to one client company.

• “Stack” — a configured collection of Videos and accompanying information created within an Organization.

• “Member” — an individual user account invited to an Organization, holding a role of owner, admin, editor, or viewer.

• “Broker” — a Customer that uses the Service to create and manage Stacks on behalf of one or more client Organizations.

• “Customer Data” — data, content, files, images, video selections, form responses, contact details, branding assets, and other materials you or your Members submit to or generate within the Service.

• “Order” — an invoice, order form, statement of work, or other written arrangement describing the fees, scope, and term of the Service.

2. Term and termination

2.1 Term

Unless an Order states otherwise, the Service is provided on a one-year subscription term, beginning on the start date in your Order. The subscription does not automatically renew, and you are not automatically charged at the end of a term. Near the end of a term, Hiveeo may send a renewal invoice; a new term begins, and work on it proceeds, only after that invoice is paid.

2.2 No refunds or prorations

Except as required by law, fees are non-cancelable and non-refundable, and no prorations or refunds are given for early cancellation or unused portions of a term.

2.3 Termination for breach

Either party may terminate for the other’s material breach if the breach is not cured within 10 days after written notice describing it.

2.4 Suspension for non-payment

We may suspend the Service for any account with a balance more than 30 days overdue, after notice, until payment is received.

2.5 Termination by Hiveeo for cause

We may also suspend or terminate your access if your use poses a security risk, may harm Hiveeo or others, or is required by law.

2.6 Effect of termination

Upon termination, your right to access the application and your subscription license to the Videos cease. We will make Customer Data available for export for 30 days after termination upon written request, after which we may delete it in the ordinary course, subject to legal retention requirements and routine backups. Sections that by their nature should survive (including ownership, confidentiality, fees accrued, disclaimers, limitation of liability, and indemnification) survive termination.

3. Services

3.1 Provision of services

Hiveeo will produce the Videos and provide the Service substantially as demonstrated and described. The Service is provided “as-is, as-demonstrated, and as-shown.”

3.2 Delivery and revisions

Hiveeo will use reasonable efforts to deliver initial Videos within approximately 10 business days after you submit all required materials and information through the application. Production timelines depend on your timely submission of materials and prompt responses to revision requests. You agree to review and respond to revision requests promptly. Included revision rounds and any fees for additional rounds are as described in the Service or your Order.

3.3 The application

The application lets you build and manage Stacks, invite Members, view analytics, and manage your Organization. We are actively developing the application and may add, modify, or remove features, and may impose or change usage limits. We will use reasonable efforts to avoid materially degrading core functionality during a paid term.

3.4 Beta features

Some features may be offered as beta, preview, or evaluation features. These are provided “as is,” may change or be withdrawn at any time, and are excluded from any service commitments or warranties.

4. Accounts, members, and access

4.1 Invitation-only access

The application is provided on an invitation-only basis. Accounts and Organizations are provisioned by Hiveeo staff; there is no self-service signup. You may access the application only if invited and provisioned by Hiveeo or by an authorized administrator of your Organization.

4.2 Eligibility

You must be at least 18 and able to form a binding contract. The Service is for business use only and is not directed to consumers or children.

4.3 Account security

You are responsible for keeping your login credentials confidential and for all activity under your account. Use a strong, unique password and enable available security features (such as two-factor authentication) where appropriate. Notify us promptly at info@hiveeo.com if you suspect unauthorized access.

4.4 Members, roles, and seats

Organizations may include multiple Members, each with a role (owner, admin, editor, or viewer) governing their permissions. Owners and admins may invite, remove, and manage Members subject to the role and seat limits described in the application or your Order. You are responsible for your Members’ acts and omissions and for their compliance with these Terms.

4.5 Brokers and client Organizations

If you are a Broker, you are responsible for your use of the Service on behalf of each client Organization, including the accuracy of submitted information, your authority to act for that client, and compliance with any agreement between you and your client. Hiveeo is not a party to the agreement between a Broker and its clients.

5. Acceptable use

You will not, and will not permit any Member or third party to:

• use the Service in violation of any law or regulation;

• submit content that is unlawful, infringing, defamatory, or that you lack the right to submit;

• upload viruses, malware, or other harmful code;

• attempt unauthorized access to the Service, other Customers’ data, or underlying systems;

• probe, scan, or test the vulnerability of the Service except as expressly authorized in writing by Hiveeo;

• interfere with or disrupt the integrity or performance of the Service;

• reverse engineer, decompile, or attempt to derive source code, except where that restriction is prohibited by law; or

• use the Service to send communications in violation of anti-spam laws.

You are solely responsible for the accuracy, quality, and legality of Customer Data and for obtaining all rights and consents necessary for Hiveeo to process it as described in these Terms and the Privacy Policy.

6. Ownership and license restrictions

6.1 Hiveeo ownership of the Videos and Service

Hiveeo retains exclusive ownership of the Videos and of the Service, including all software, design, templates, processes, text, graphics, and the Hiveeo name and logos, which are protected by intellectual property laws.

6.2 Your license

Subject to these Terms and payment of fees, Hiveeo grants you a limited, non-exclusive, non-transferable, non-sublicensable one-year subscription license to access the application and to display and use the Videos for your internal business purposes during the term. No other rights are granted.

6.3 Restrictions

You may not rent, lease, sublicense, sell, or otherwise transfer the Videos or access to the application; create derivative works from the Videos; or use them for any unlawful purpose. You may not use Hiveeo’s trademarks without our prior written consent.

6.4 Customer Data

As between the parties, you own all Customer Data. You grant Hiveeo a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service and as permitted in the Privacy Policy.

6.5 Aggregated and de-identified data

We may generate aggregated or de-identified data from use of the Service and use it for any lawful business purpose, provided it does not identify you, any Member, or any individual.

6.6 Feedback

If you give us feedback or suggestions, we may use them without restriction or obligation to you.

7. Material disclosures and representations

7.1 Video hosting and tracking

The Videos are hosted on the Brainshark platform and include viewing and analytics tracking features that report engagement data shown in the application.

7.2 Hosting availability

If the Brainshark platform becomes unavailable to Hiveeo, we will provide the Videos in MP4 format so you can continue to use them, subject to the license and restrictions in Section 6.

7.3 Third-party providers

The application relies on third-party providers — which may include, without limitation, cloud hosting and database providers, video presentation and analytics providers, email-delivery providers, and error-monitoring providers — and your use may involve transmitting Customer Data to them as necessary to deliver the Service. A current list of material subprocessors is described in the Privacy Policy. Third-party content and services are governed by their own terms, and Hiveeo is not responsible for them.

8. Fees, payment, and taxes

8.1 Annual fees in advance

Fees are set out in your Order and are due annually in advance. Fees are non-cancelable and non-refundable as described in Section 2.

8.2 Invoiced billing

The application does not process payments directly; fees are invoiced. Invoices (including renewal invoices) may be issued automatically, but you are not automatically charged. Provisioning of an Organization and commencement or continuation of work is conditioned on receipt of payment of the applicable invoice or an executed Order.

8.3 Late payment

Overdue amounts accrue interest at 1.5% per month (or the maximum permitted by law, if lower) from the due date until paid. See Section 2.4 for suspension.

8.4 Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes based on Hiveeo’s net income.

9. Confidentiality

Hiveeo will maintain the confidentiality of your information except as required by lawful demand. You will keep confidential Hiveeo’s non-public processes, pricing, and the non-public features of the Service. Each party will protect the other’s confidential information using at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party. Customer Data is your confidential information; the Service’s non-public features are Hiveeo’s.

10. Privacy and data protection

Our collection and use of personal information is described in our Privacy Policy, incorporated by reference. You are responsible for providing any notices to, and obtaining any consents from, individuals whose personal information you submit to the Service. Where Hiveeo processes personal information on your behalf, the parties will comply with applicable data protection laws and will enter into a data processing addendum if required.

11. Service availability and support

We aim to keep the application available but do not guarantee uninterrupted or error-free operation. It may be unavailable during maintenance, updates, or due to factors beyond our control. Any service-level or support commitments are as described in your Order; otherwise support is provided on a reasonable-efforts basis at info@hiveeo.com.

12. Disclaimers

THE SERVICE, THE VIDEOS, AND ALL CONTENT ARE PROVIDED “AS-IS,” “AS-DEMONSTRATED,” “AS-SHOWN,” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HIVEEO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY ANALYTICS OR VIEWING DATA WILL BE ACCURATE OR COMPLETE. THE SERVICE DOES NOT PROVIDE LEGAL, TAX, INSURANCE, OR BENEFITS ADVICE, AND YOU ARE RESPONSIBLE FOR THE ACCURACY AND COMPLIANCE OF MATERIALS YOU CREATE OR DISTRIBUTE USING THE SERVICE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO HIVEEO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO A PARTY’S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

14. Indemnification

You will defend, indemnify, and hold harmless Hiveeo and its officers, directors, employees, and agents from third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Customer Data, (b) your or your Members’ use of the Service in violation of these Terms or applicable law, or (c) if you are a Broker, any dispute between you and your client Organizations.

15. Notice

Legal notices must be in writing and sent by email or mail. Notices to Hiveeo:

Hiveeo — Attn: Eric Browning
1098 E 1485 N, Shelley, ID 83274
info@hiveeo.com · (800) 350-7110

Notices to you may be sent to the email associated with your account or your Order.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-laws rules. Before initiating litigation, the parties will attempt in good faith to resolve any dispute through mediation. Any dispute not resolved by mediation will be brought exclusively in the state courts located in Bingham County, Idaho, and the parties consent to that jurisdiction and venue.

• Time to bring claims. Any claim arising out of or related to these Terms must be brought within one (1) year after the claim accrues, or it is permanently barred.

• Jury trial waiver. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or through the application) before they take effect. Your continued use after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Service.

18. General

• Entire agreement. These Terms, with the Privacy Policy and any Order, are the entire agreement and supersede prior agreements on the subject.

• Order of precedence. In a conflict, an executed Order controls over these Terms for the subject it addresses.

• Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets. Hiveeo may assign freely.

• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

• Severability / no waiver. If any provision is unenforceable, the rest remain in effect; failure to enforce a provision is not a waiver.

• Independent contractors. The parties are independent contractors; nothing creates a partnership, joint venture, or agency relationship.

19. Contact

B28 LLC (dba Hiveeo)
Attn: Eric Browning
1098 E 1485 N, Shelley, ID 83274
info@hiveeo.com · (800) 350-7110